BrilliantLabsPh BibliotechRefund Policy
Last updated September 25, 2026
Our books are digital files. Once they are delivered they cannot be returned, so sales are final. Below are the cases where we do make it right.
When we refund or replace
- You paid but never received your files. We resend them first. If we still cannot deliver them, we refund you in full.
- You were charged more than once for the same order. We refund the duplicate payment in full.
- A file will not open or is damaged. We send you a working copy. If we cannot, we refund you in full.
When we do not refund
Once the files have been delivered and open correctly, we do not refund for a change of mind, for having expected different content, or because the purchase was made by mistake. Please read the book's page and the order summary before you pay.
How to ask
Email bibliotech@brilliantlabsph.com within 7 days of your purchase. Include your order number (it is in your delivery email) and the email address you used at checkout.
We reply within 3 business days. Approved refunds go back to the original payment method through PayMongo. When the money appears depends on your bank or e-wallet, usually 5 to 10 business days.